Frequently Asked Questions

Confused on something? see our Frequently asked questions below

Fill up the required fields such as complete name, phone number, email, birthday, and password. For a convenient way, you can sign up using your Facebook and Google Account. If you already have an existing SkoolTek account, log in using your SkoolTek username and password.

When you have successfully signed in, just click the photo on the upper right corner of the site with your name beside the search bar and select My Profile.

In the left side menu, select “Become a Seller” then input your email, contact number, and address.

As soon as you click “Send Verification”, you will be sent a notification email to verify your account. Check your email inbox then click “Verify Email” to continue.

Click “Become a Seller” again and upload a photo of your Gov’t or any Valid ID.

Please wait while we verify your account and once verification process is done, your account will have a Dashboard and Seller’s Portal on the left side menu.

Go to, scan and scroll featured books available from different categories or simply search for a specific book, content or author that you’re looking for.

Select the book you chose and add to cart.

Click the cart icon above which is beside the search bar.

You can add more books if you want, make sure to check first the items and summary before checking out. If so, please proceed to payment.

Choose your desired payment option (Card, Paymaya, or Gcash).

It will direct you to the corresponding website to verify and confirm your payment.

Do you accept returns/exchanges? Do I have to pay for an additional shipping fee?

Do you allow refunds for a change of mind or wrong item? If so, how long will it take for me to get the refund?

How long will it take for the items to be shipped?

How long does shipping take? How can I track my parcel?

Can I still change the receiver details after checking out?

If I paid for a 1-month subscription but had a change of mind in just a week or two, can I still request for a refund?

Is it possible to place last minute changes in my order if it’s already confirmed? How can I get notifications about discounts/promos?

How long will it take for my seller account registration to get approved?

  • It normally takes 24-48 hours.

Will I get a penalty for canceling a customer’s order (hard copy)?

How can I withdraw my sales income? How long will it take?

What is the payout schedule?

  • We issue Payouts on a monthly basis. It will be every 4th day of the month following the month in which a sale was made. For example, if the sale was made on the month of January will be paid as part of a monthly Payout issued by February 4th.

If you cannot find an answer to your question in our FAQ, you can directly contact us at We will answer to you shortly!